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Response to COVID-19 (a.k.a Coronavirus)

Friday, March 13 2020 12:14 PM

Updated 3-15-19 12:01 AM

We know COVID-19 (aka Coronavirus) is a concern for many people in our region and around the globe, including our loyal guests like you, so we wanted to reach out to let you know what Tanganyika is planning.

Monday, March 16th the Sedgwick County Health Department put a ban on public gatherings of 50 people or more.  The county regulators have clarified for us by offering examples of when the ban applies and when it does not. Gatherings of individual groups or families who move through a location individually such as Tanganyika would not apply. However, groups gathering at events, concerts, theater productions and even church where social distancing is not possible, would not be permissible.  

After their decision and the closure of a few other attractions in the area, Tanganyika's leadership thoroughly discussed what actions would be best for our facility and the community.  Ultimately, we have a responsibility to provide for our team and the animals, which requires the support of the public because we are a family-owned facility that doesn't have the subsidies or safety net of other attractions.  So under the guidance of local health officials, we are remaining open.  However, we will be making the following changes to your visit:

  • Okapi and Origins Behind the Scenes encounter will be canceled until further notice
  • Animal Meet and Greets will still be available and accommodations will be made to give guests more space
  • Animal Demonstrations will be canceled until further notice
  • Animal Ambassadors will be highly limited
  • All-Access pass will not be available for sale until further notice. All passes already sold will be honored.

In addition to the extensive cleaning and disinfecting protocols already in place to provide care for the animals and the public, we have implemented processes to protect everyone at Tanganyika such as:

  • Increasing the frequency of cleaning and sanitizing, especially most-touched surfaces like door handles, credit card readers, dining areas, and restrooms.
  • Ensuring hand-sanitizer is readily available around the Park, especially at encounter stations, petting zoo, and for our cashiers.
  • Reinforcing our existing health and safety protocols with our team, such as frequent and proper handwashing and glove use in food areas.
  • Ensuring employees who are ill stay home and seek medical attention.

These changes, which will remain in effect until further notice, are intended to keep our outdoor, 34-acre facility safe and we will continue to exercise prudence to protect the animals, our team, and anyone that wishes to visit.

Additionally, we want to provide our current and potential season pass holders with reassurance, so we are pleased to announce our Connect & Preserve Promise.  Simply put, if anyone purchases a season pass in the month of March and is unable to connect (i.e. visit) once during the 2020 season, they can request to have their season pass preserved for the 2021 season.  Please note that this new policy applies to named season passes only. In addition, we are extending the $24.99 Season Pass Sale for another week (until March 21st) due to all the uncertainty surrounding the virus and as a huge thank you to everyone that has supported us.

Should that change, we will update our pass holders and the public via our website (twpark.com) and social media (@twparkfans on Facebook and @TanganyikaPark on Twitter)

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